Terms & Conditions

The Terms and Conditions listed below apply to the sale and purchase of goods between you and By Hope Limited. These Terms and Conditions do not affect your statutory rights as a consumer. By ordering any product from us you are accepting these Terms and Conditions. These Terms and Conditions can be changed without any prior notification and it remains the responsibility of the customer to be familiar with them prior to placing an order.


We take every care to depict colours and fabrics as accurately as possible on our website. However please note that there may be some variation in the colour of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.

Use of Site

You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose. By submitting any material to us (‘Material’) you acknowledge that we may copy, modify, distribute or create a derivative work from the Material in any manner that we shall determine. You will indemnify us if any third party takes action against us in relation to the Material. We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may ter-minate your use of the Site with immediate effect if you breach any of these Terms. The Site may provide links to other web sites or resources, and pro-motions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materi-als on or available from such sites or third party resources. Any personal data which you may provide us through the Site is subject to our Privacy Policy.

Terms of Sale

By placing an order you are creating a contract between you and us. A deliv-ery charge will be added to your order value where appropriate. Please see our delivery times and charges at the checkout. The acceptance of your order and the completion of the contract between you and us will take place on dispatch of the products unless we have notified you that we have not accepted your order or you have cancelled it. Once we have accepted your order it becomes binding, subject to your rights of cancellation. If an ordered product is una-vailable or out of stock we will offer you the option of cancelling your order or a refund if payment has been processed. Prices and availability of goods are subject to change without notice. The product price, as displayed, is inclusive of UK VAT at the appropriate rate. All goods are priced in GBP on the site, all other currencies are calculated automatically from this through the chosen payment provider and therefore may differ.

Customer Responsibilities

It is the responsibility of the customer to ensure that all information given on your order form is complete and accurate. Where information given by the customer is incomplete, incorrect or misleading the customer will be liable for any costs involved in resolving the matter. The Customer is not permitted to copy, publish, reproduce or use in any manner any content or items on the site.


All credit and charge card holders are subject to validation checks and authorization by the card provider. If the issuing institution refuses to authorise payment to us we will not dispatch the goods and will not be liable for any delay or non-delivery of orders. Personal cheques and money orders cannot be accepted.

Our Intellectual Property

The use of the photographs on the website is under license to By Hope Limited, copyright for these photographs remains with By Hope Limited. You are authorised to use this material only for personal, non-commercial purposes. You agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.