Shipping policy

Delivery Information

Estimated Delivery Times
United Kingdom – Posted with DPD - Estimated 1-2 working days
Europe – Posted with DPD - Estimated 5-8 working days
USA – Posted with Royal Mail - Estimated 7-10 working days

Any orders placed over the weekend or during public bank holidays will be processed on the next working day.

UK orders

We use DPD Next Day Delivery service. We book your parcel in with DPD on the day you place your order (provided it is a working day), it is then collected the following day and will be delivered to anywhere in mainland UK the next working day. Parcel deliveries to the Highlands, British Isles, Ireland and Northern Ireland can take 2-3 days.

EU orders

Due to Brexit the customs process is currently experiencing some delays so our delivery times are an estimation.

By Hope will not be held liable for any local custom duties or taxes for your goods upon delivery.

International orders

This information is only relevant for deliveries made outside the UK + EU.

All international orders are shipped out through DPD, and are estimated to arrive in 7-10 working days depending on location.

By Hope will not be held liable for any local custom duties or taxes for your goods upon delivery.

If you order products for delivery outside the UK, your order may be subject to import duties and taxes, please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. If you refuse and the item is sent back to us we can not refund the shipping costs incurred with this. 

Please note for USA orders if your order is over $800 you will be charged import duties of 20-30% on arrival.

Important Information

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. 

We are not responsible for any delays caused by destination customs clearance processes. 

We are unable to redirect orders once items have been dispatched.